What counts as a correction
A correction is required when we have published a statement of fact that is wrong, materially misleading, or unsupported by the source we relied on. Examples:
- A platform's published pricing has changed and our page still reflects the old structure.
- A platform's verification policy has changed and our description is now out of date.
- We have misattributed a quote, a feature or a regulatory finding.
- We have made a factual error about a platform's ownership, terms or moderation process.
A correction is not required when:
- The reader disagrees with one of our editorial scores. (We will, however, hear out the argument and revisit the score where appropriate.)
- The reader disagrees with the satirical framing of “the funny bit”. (Satire is editorial. We will, however, listen to whether a specific line crosses the line into a defamatory implication, and act on that.)
- The reader contests an opinion we have expressed about a system or incentive structure.
How to request a correction
Email the editor through our contact page with the subject line “Correction request”. Please include:
- The exact URL of the page in question.
- The specific sentence or claim you believe is wrong.
- The correct information, with a public source we can verify.
- Your name and your relationship to the company or topic, if any.
We treat every correction request seriously and respond within ten working days, faster where the matter is time-sensitive.
What happens after we receive a correction request
- The editor reviews the request against the original source.
- If we agree the original was wrong, we update the page, add a “Last updated” date, and where appropriate add a brief note at the foot of the page describing the correction.
- If we disagree, we write back explaining why, with reference to the source we relied on.
- If the request involves a score, we re-check the underlying methodology. We do not change scores in response to commercial pressure.
Right of reply
Platforms we cover can submit an on-the-record statement of position. We will publish accurate statements alongside our coverage, at editorial discretion as to length and placement, and labelled as a statement from the platform.
Removal vs. correction
We correct factual errors. We do not remove pages or wipe history in response to commercial pressure or to disputes about editorial framing. Where a page has been materially corrected, the correction note is part of the public record.
Legal threats
Legal threats are not a correction process. Genuine factual concerns can always be raised through this corrections policy and will be considered on their merits without the involvement of solicitors. Where a serious legal issue is properly raised, we will of course engage with it appropriately.
“We are happy to be argued with, on the record, in writing.”