Seventeen platforms. Five criteria. One league table. Updated as we update the reviews.
Every platform we cover is scored out of five on each of the following:
Add them up, divide by five, round to one decimal place. That's the Racket Score.
| Platform | Transp. | Verif. | Use. | Indep. | Plain Eng. | Score |
|---|---|---|---|---|---|---|
| Which? Trusted Traders | 4 | 4 | 4 | 4 | 4 | 4.0 |
| Reviews.io | 3 | 4 | 3 | 2 | 3 | 3.0 |
| Feefo | 3 | 4 | 3 | 2 | 3 | 3.0 |
| eKomi | 3 | 4 | 3 | 2 | 3 | 3.0 |
| Google Reviews | 3 | 2 | 4 | 3 | 3 | 3.0 |
| Glassdoor | 3 | 2 | 4 | 3 | 3 | 3.0 |
| Trustpilot | 3 | 3 | 3 | 2 | 3 | 2.8 |
| Tripadvisor | 3 | 2 | 3 | 3 | 3 | 2.8 |
| Checkatrade | 3 | 3 | 3 | 2 | 3 | 2.8 |
| TrustATrader | 3 | 3 | 3 | 2 | 3 | 2.8 |
| Rated People | 3 | 3 | 3 | 2 | 3 | 2.8 |
| MyBuilder | 3 | 3 | 3 | 2 | 3 | 2.8 |
| Indeed Company Reviews | 3 | 2 | 3 | 3 | 3 | 2.8 |
| Yelp | 3 | 2 | 3 | 3 | 2 | 2.6 |
| Amazon Reviews | 2 | 3 | 3 | 2 | 2 | 2.4 |
| Yotpo | 2 | 3 | 2 | 2 | 2 | 2.2 |
| Facebook Recommendations | 2 | 2 | 2 | 2 | 2 | 2.0 |
Scores are editorial opinion based on each platform's published policies and consumer-facing documentation as at the time of writing. Each row links to the relevant platform review.
These are editorial scores, not regulatory ones. They reflect our reading of each platform's public-facing rules, paid tiers and moderation language, against the criteria above. Reasonable people may disagree with any individual cell. The scoreboard updates when the platforms update — and when readers, by writing in, point out where we've got something wrong.
If you spot an error of fact, please write to us via contact and we'll correct it under our corrections policy.
No. They are editorial. The methodology is published so you can see exactly what we're judging. The criteria are objective; the scoring is opinion.
A high score on independence and verification doesn't make a platform more useful for every reader. A trades scheme might be perfect for hiring a plumber and irrelevant for choosing a restaurant. Use the scoreboard as a starting point, not a final answer.
Whenever a platform changes a major policy (paid tiers, moderation rules, verification methods) or whenever we publish or refresh a platform review.
No. We do not take payment from any platform we review. See our editorial policy.
Yes, with reasoning and a link to the relevant policy. We log challenges and publish corrections where the underlying facts have moved. See our corrections policy.