eKomi is a Berlin-headquartered review platform that has spent most of two decades selling closed-loop, invitation-based reviews to mid-market and enterprise businesses, with a particular foothold in financial services, automotive and B2B.
eKomi runs an invitation-only review collection model very similar in shape to Feefo: businesses upload customer lists, eKomi sends each customer a unique invitation, only that customer can leave a review. Reviews are reviewed against eKomi's policies and either published, escalated to a mediation step, or rejected for breaching the rules.
The platform also issues awards — gold and silver "Seal of Approval" badges — based on review performance and account standing.
eKomi sells widgets, certified review carousels, Google Seller Rating integrations and sector-specific compliance support. Pricing is tiered and bespoke. The mediation feature, where a business and a dissatisfied reviewer engage through eKomi before the review goes live, is a distinctive part of the proposition.
eKomi has perfected a rare diplomatic art: the polite review platform. Where Trustpilot will wave through a roar of one-star outrage, eKomi will gently mediate it into a three-star "could have been better, customer service offered a refund". This is genuinely fairer to the business in many cases, and genuinely less informative to the next consumer reading the page. The world of reviews is full of these honest little trade-offs.
eKomi is a credible closed-loop platform with a defensible verification process. The mediation feature is unusual and worth understanding: it can resolve genuine misunderstandings before they become permanent public reviews, but it also smooths out the texture that consumers find useful. As a reading habit, treat eKomi scores as service-quality signals among invited customers, rather than as a market-wide popularity test.
Yes. Reviews are collected only via unique invitations sent to verified customers.
A step where a dissatisfied reviewer's feedback is shared with the business first, allowing for resolution before the review is published.
It can lead to a review being withdrawn if the customer chooses to do so after their issue is resolved. eKomi publishes its rules around what is and isn't permitted.
It is awarded by eKomi to eKomi's customers, based on review performance and standing. It is not regulator-issued.
They are structurally similar — invitation-only, paid for by businesses, badge-driven. Mediation is more central to eKomi's positioning.